How To Use Your Cable Service

[Dude]

I just got an important booklet from my cable company called "How To Use Your Cable Service".

It's 16 pages long.

Ok, I am thinking how can anyone take 16 pages to tell you how to use your cable service? They won't let you sign up until you agree to have someone come out and plug it in for you. So about the only thing I can think of they could say would be "don't unplug it".

It has a lot of title and sections for example
page one the headding are:

- How To Use Your Cable Service,
-- How Cable Televesion Works
--- Installation
---- General Do's and Don'ts

so under general do's and don'ts it says:

1. unplug during severe electrical storms
2. check cord to make sure it is not worn
3. do not open the cable converter box

I think I am going to write them and tell them they left out a couple very important items.

they should have:

4. don't take a bath and put your cable box under the water while it is plugged in. (they left that one out)

5. don't put your tounge on the cord if you find a spot where it has worn through and the wires are showing. (don't know how they missed this one)

with 16 pages of instructions you would have thought they would have covered these things.

It also says later on that someone over 18 years of age must be home during the installation of your cable service (thats where the guy plugs it into the wall for you). This will ensure a thorough and complete installation and will allow you to become more familiar with your cable service and equipment.

ok, so if your 17, then when you watch them plug it into the wall, you have incomplete installation? and it's not as through? as if you were 18 and you watched them do this?

I don't have a box or anything so I think a monkey could watch the guy plug the cable into the wall.

ok, I am done, I hope everyone has learned something about cable service.

[Eileenleft]

yeah

get a sat dish

lol

[penny]

I had the most unstable broadband connection - up / down / up / down... every 10 - 20 minutes. I couldn't download anything because it kept re-starting...even with rapidget. I called and called and I think they were used to dealing with those that would put cable in their mouths to test the connection. They had me do all these stupid steps. Finally, I just sat out the back having a cigarette and saying "Yes, I'm doing that, but it's not working"... all I wanted was a new modem. I was positive that's what it was because everything else had been eliminated. Finally, after a month, they sent a tech. He said "yup, the modem" - now it's great. Where do they get these technical support people?..probably the same place they get the ones that write the 'guide'.

[Dude]

I have the opposite problem, anytime I call the cable company the first thing they say is "ok, we will send someone right out". My problem is I don't want someone comming out to my house most of the time because I know it's not my equipment that is the problem. But I still have to have someone come out and test it again and then tell me it's ok. But I guess my problem is the better one to have.